Terms of Use

Last updated: November 2026

1. Who we are

These Terms govern your use of feelrx.com and the FeelRx telehealth services (the “Services”), operated by FeelRx (“we,” “us”). By using the Services, you agree to these Terms, our Privacy Policy and our California Privacy Notice. If you do not agree, do not use the Services.

2. FeelRx is not a medical provider or pharmacy

FeelRx provides a technology platform. Medical care is provided by independent, licensed clinicians in our provider network (“Providers”). Medications are dispensed by licensed partner pharmacies (“Pharmacies”). FeelRx does not practice medicine, does not interfere with Providers’ clinical judgment, and does not guarantee any diagnosis, prescription or result.

3. Eligibility

You must be 18 or older, located in a U.S. state where we offer the Services at the time of your visit, and able to agree to these Terms. You must give complete, accurate and current information in your intake.

4. How care works

You complete an online medical intake. A Provider reviews it and may contact you.
The Provider decides whether treatment is appropriate. A prescription is not guaranteed, and a Provider may decline care for any clinical or ethical reason.
If you are prescribed medication, your prescription is sent to a Pharmacy, which ships it to you.
Telehealth is not for emergencies. If you have a medical emergency, call 911.

5. Not medical advice

Content on the site, including blog posts, product pages and quiz results, is general information and not medical advice. Only your Provider can give you medical advice.

6. Payments, subscriptions and refunds

What you pay for. Your payment covers access to the FeelRx platform: intake processing, review by a licensed Provider, messaging with your care team, care coordination and, if your Provider decides it is appropriate, a prescription sent to a partner Pharmacy. Payment does not guarantee that any medication or dose will be prescribed.
Charges. By placing an order, you authorize FeelRx and its payment processors to charge your payment method for the amount shown at checkout, including taxes and fees. The Services are self-pay and are not health insurance. You agree not to submit claims for them to Medicare, Medicaid or any other federal, state or private payor.
Subscriptions. Plans renew automatically at the interval shown at checkout until you cancel. You can cancel in your account or by emailing care@feelrx.com before your next billing date.
Cancelling an order. You can cancel for a refund until a Provider finishes their review or your prescription is sent to the Pharmacy. After that, the order is in fulfillment and generally cannot be refunded, except where required by law. For refund questions, email care@feelrx.com.
Unfinished intake. If an order needs a medical intake and you do not complete it, the order stays on hold. If it stays open more than 30 days after purchase because the intake or other steps on your side are incomplete, we may treat the platform services as delivered, and no refund will be issued unless the law requires one.
Your own pharmacy. You may ask for your prescription to be sent to a pharmacy of your choice by emailing care@feelrx.com before you order.

7. Text messages and email

By giving your phone number and opting in, you agree to receive service texts (order, shipping, refill and Provider messages) and, if you choose, marketing texts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. SMS opt-in data is never shared with third parties for their marketing. You agree that notices we send you electronically satisfy any requirement that they be in writing.

8. Accounts

You are responsible for keeping your login secure and for all activity on your account. Tell us right away at care@feelrx.com if you suspect unauthorized access.

9. Acceptable use

You agree not to:

give false information or impersonate anyone;
use the Services for anyone other than yourself, unless you are legally authorized to act for that person;
interfere with, probe or try to bypass the security of the Services;
use bots, scrapers or other automated tools to access the Services without our written permission;
upload viruses or harmful code; or
use the Services for any unlawful purpose.

We may suspend or end your access if you break these rules.

10. Our content

The FeelRx name, logo, site design, text, images and software belong to FeelRx or its licensors and are protected by intellectual property laws. You may use the site for your own personal, non-commercial use. You may not copy, sell or create derivative works from it without our written permission.

11. Third-party services and links

Some Services are provided by third parties, including Providers and Pharmacies. Those third parties are responsible for their own services. Our site may link to other websites; we are not responsible for their content or privacy practices.

12. Disclaimers

The Services are provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that the Services will be uninterrupted, error-free or free of harmful components.

13. Limitation of liability

To the fullest extent the law allows, FeelRx and its owners, officers, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits or data, arising from your use of the Services. Our total liability for any claim related to the Services is limited to the amount you paid FeelRx in the 12 months before the claim. Some states do not allow these limits, so they may not apply to you.

14. Indemnification

You agree to defend and hold harmless FeelRx and its owners, officers, employees and agents from claims, losses and costs (including reasonable attorneys’ fees) arising from your violation of these Terms or the law, or your misuse of the Services.

15. Dispute resolution

Any dispute arising from these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in Miami-Dade County, Florida, or by video if you prefer. You and FeelRx waive the right to a jury trial and to take part in a class action. You may opt out of arbitration within 30 days of first accepting these Terms by emailing care@feelrx.com. Either party may bring an individual claim in small-claims court instead.

16. Governing law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules.

17. Use outside the United States

The Services are available only to people located in the United States and its territories.

18. Changes to the Services and these Terms

We may change, suspend or stop any part of the Services at any time. We may update these Terms; we will post the new version on this page with a new effective date and tell you about material changes. If any part of these Terms is found unenforceable, the rest stays in effect. These Terms, together with the documents they reference, are the entire agreement between you and FeelRx about the Services.

19. Copyright complaints (DMCA)

If you believe content on our site infringes your copyright, send a notice that meets the requirements of 17 U.S.C. § 512(c)(3) to care@feelrx.com. We will review it and remove infringing material where appropriate.

20. State notices

Florida: patients receiving weight-loss services have rights under the Florida Weight Loss Consumer Bill of Rights, s. 501.0575, Florida Statutes.

California: medical doctors are licensed and regulated by the Medical Board of California, (800) 633-2322, www.mbc.ca.gov.

Texas: complaints about physicians and other Texas Medical Board licensees may be filed with the Texas Medical Board, Attention: Investigations, 1801 Congress Avenue, Suite 9.200, P.O. Box 2018, MC-263, Austin, TX 78768-2018. For help filing a complaint, call 1-800-201-9353 or visit www.tmb.state.tx.us.

Las quejas sobre médicos y otros profesionales acreditados por el Consejo Médico de Texas se pueden presentar a: Texas Medical Board, Attention: Investigations, 1801 Congress Avenue, Suite 9.200, P.O. Box 2018, MC-263, Austin, TX 78768-2018. Para ayuda, llame al 1-800-201-9353 o visite www.tmb.state.tx.us.

Kansas: questions about this professional practice may be directed to the Kansas State Board of Healing Arts, 800 SW Jackson, Lower Level, Suite A, Topeka, KS 66612, (785) 296-7413, www.ksbha.org.

21. Contact

FeelRx, 2421 Lake Pancoast Dr, Unit 1C, Miami Beach, FL 33140 · care@feelrx.com